Last updated: [28.04.2024]
Welcome to Keerthan Store, your premier destination for high-quality digital downloadable products. We value your trust and aim to provide a transparent and reliable shopping experience. Please read the following policy carefully before making any purchases.
1. Digital Downloadable Products
Keerthan Store offers an extensive range of digital downloadable products to cater to various needs and interests. Our products include but are not limited to software applications, e-books, music albums, video tutorials, and graphic design resources.
2. No Return or Refund Policy
Given the inherent characteristics of digital downloadable products, Keerthan Store operates under a strict no return or refund policy. Once a digital product is purchased and downloaded, it is deemed “opened,” and as such, we cannot accept returns or issue refunds. This policy is designed to safeguard the integrity of our digital content and protect the interests of both our customers and creators.
3. Understanding Digital Products
Unlike physical goods, digital products cannot be physically returned or exchanged. Once a customer has accessed or downloaded the digital content, it cannot be “unopened” or resold. Therefore, we urge customers to carefully review product details, specifications, and previews before completing a purchase.
4. Non-Transferable License
Upon purchase, customers are granted a non-exclusive, non-transferable license to use the digital product for personal or commercial purposes, in accordance with the terms outlined in the product description or accompanying license agreement. Any unauthorized distribution, reproduction, or resale of the digital content is strictly prohibited and may result in legal action.
5. Product Descriptions and Previews
Keerthan Store is committed to providing accurate and comprehensive product descriptions, along with previews whenever possible, to assist customers in making informed purchasing decisions. We encourage customers to thoroughly review product details, including features, compatibility, and usage instructions, prior to making a purchase. Should you have any questions or require additional information, our customer support team is readily available to assist you.
6. Technical Support
While refunds are not available for digital products, Keerthan Store remains dedicated to providing exceptional customer support to address any technical issues or inquiries you may encounter. Our support team is equipped to assist you with product setup, troubleshooting, and usage guidance. Please don’t hesitate to reach out to us at [support email] for assistance.
7. Customer Responsibility
It is the responsibility of the customer to ensure compatibility of the digital product with their devices or software environments before completing a purchase. We advise customers to review product specifications, system requirements, and compatibility information provided on the product page. By doing so, customers can mitigate the risk of purchasing incompatible products and ensure a seamless user experience.
8. Compliance with Indian Legal Framework
Keerthan Store’s return and refund policy are crafted in accordance with the legal framework established by the Republic of India. We operate in compliance with applicable Indian laws and regulations governing e-commerce, digital transactions, consumer rights protection, and intellectual property rights.
9. Contact Us
Should you have any questions, concerns, or require further clarification regarding our return and refund policy, please do not hesitate to contact us at [email protected]. Our dedicated customer support team is here to assist you and address any inquiries you may have.
Changes to This Policy
Keerthan Store reserves the right to update or modify this return and refund policy as necessary to reflect changes in our business practices, legal requirements, or industry standards. Any revisions to the policy will be promptly communicated and will become effective upon posting on this page.